Important Alerts

In game it is always important to stay safe, please remember to read the T.O.S. as well as rules and regulations and to watch out for offensive/suspicious characters. If you see a suspicious character, never try to handle it yourself, either contact a GS or GM, use the Reporting Behavior forum, or if informed to use the Contact Us page.

Scamming

Signs of a suspicious trade

Low level characters (10 or below) with large amounts of macca or AP items
Two identical stacks of macca notes (50 and 50 macca notes when agreeing to trade 100 macca notes).
Asking you to give them an item while they go get another character to complete the trade.
As account depos are shared across an account, there is no reason a person can't fully complete a trade on one character. Unless the item is physically displayed in your trade window, DO NOT COMPLETE THE TRADE.

NEVER do the following

Never give your account password to anyone.
Do not give it to your friends or family, either. It is against our terms of service to account share. AGE employees (The GMs) WILL NEVER ASK FOR YOUR PASSWORD. Immediately report people who ask for yours to us via Contact Us.
Never "Lend" an item to someone.
There is no lend feature in our game, and we will not cover items that are not returned via a loan.
Never give an item to someone so they may "try it on".
Chances are if someone wants to "try on" your item, they are not intending to give it back.
Never give your password or account access to someone offering to buy you AP.
If someone is doing this, chances are they are intending to steal your account. Instead, have them purchase the item for you on their account and trade it to you in-game.

Protect Yourself

Take screenshots of the agreement prior to trade, and the trade itself.
Never giving your password to anyone, even friends of family.
Trust your instincts. If the deal sounds too good to be true, it probably is.
Report all suspicious behavior us via forums, PM, or Contact Us

Please refer to this page for a detailed list of how people in the game can get you with scamming.
http://www.aeriagames.com/forums/en/viewtopic.php?t=946907

Reporting Behavior

If you catch anyone in game exhibiting illegal game behavior please refer to this page for information on what steps to take.
http://www.aeriagames.com/forums/en/viewtopic.php?t=946963